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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

He’s also a big believer in the agile DevOps concept of “shifting left” when it comes to technology — performing testing and evaluation early in the development process, generally before code is written — and “shifting right” when it concerns talent, where his vision for eliminating Toyota’s service desk is an example.

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Secrets of business-driven IT orgs

CIO Business Intelligence

We paint that new picture and present it to the business, we get business buy-in, and then put the new processes in place.” To get that hand in directing business strategy, Lieberman created a base with “the right people and the right roadmap, [as well as] the right processes and technology to ensure agility and transparency.”

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