Artificial Intelligence, B2B, Business Intelligence and Virtualization

How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

JANUARY 3, 2024

That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. 24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. This helps customers to communicate with companies from different countries or regions.

IBM

IBM Insurance Artificial Intelligence Cloud

A CIO’s first rule for automation: Have a clear business case

CIO Business Intelligence

MARCH 2, 2023

The university currently employs a variety of automations including RPA to automate recurring human tasks for efficiency, ML-based automated nudges to facilitate student progression and attendance, and an automated virtual assistant (Phoebe) to broaden the support window for working adult students when they need assistance.

Pharmaceuticals

Pharmaceuticals Financial Data Artificial Intelligence

Information Technology Zone

How AI can boost customer satisfaction, retention, and loyalty in the contact center

A CIO’s first rule for automation: Have a clear business case

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