article thumbnail

How Zero Trust is supposed to look

CIO Business Intelligence

Sometimes it is described as a specific capability or yet another appliance (either hardware or virtual). virtual machine, container, microservice, application, storage, or cloud resource) used either as needed or in an always-on fashion to complete a specific task; for example, AWS S3. A workload is any specific service (e.g.,

B2B 83
article thumbnail

How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. These applications – including chatbots, text analysis, B2B lead triage, and call summarization – significantly improved the customer experience, agent efficiency, cost savings, and decision-making processes.

IBM 108
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Huawei Cloud named leader in emerging Asia-Pacific hybrid cloud market

CIO Business Intelligence

And Huawei Cloud Stack’s intelligent cloud management platform, ManageOne, centrally manages services, operations, and maintenance. It supports up to five levels of virtual data centers (VDCs), enables fine-grained permissions control, and provides a broad set of dashboards for more efficient management.

Cloud 98
article thumbnail

A CIO’s first rule for automation: Have a clear business case

CIO Business Intelligence

The university currently employs a variety of automations including RPA to automate recurring human tasks for efficiency, ML-based automated nudges to facilitate student progression and attendance, and an automated virtual assistant (Phoebe) to broaden the support window for working adult students when they need assistance.

article thumbnail

‘The key is the cloud’: How to keep up with the speed of innovation

CIO Business Intelligence

Tinic is among the speakers at CIO’s Future of Cloud Summit , taking place virtually April 12-13. Finally, in a glimpse at what’s to come, learn the hottest cloud-native software development trends from InfoWorld senior writer Serdar Yegulalp and Group Editor for UK B2B Scott Carey. It’s a must if a company wants to stay relevant.”.

Cloud 121
article thumbnail

3 Ways AIOps Drives Digital Transformation

CIO Business Intelligence

In addition to these considerations, look for capabilities that can make your choice of AIOps solution future-proof: Cross-stack analytics: Most organizations run their workloads on a combination of containers, virtual machines, and bare metal. Application-level insights: Visibility shouldn’t stop at the virtualized software layer.

article thumbnail

La prima regola di un CIO sull’automazione: avere un chiaro piano di business

CIO Business Intelligence

Attualmente l’università impiega una serie di strumenti di automazione, tra cui l’RPA, diversi nudge basati su ML per facilitare la frequenza e i progressi degli studenti, e un assistente virtuale (Phoebe) che opera, principalmente, nel dare supporto e assistenza agli studenti lavoratori.

Dell 52