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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

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Microsoft's Worldwide Partner Conference 2008 -- Quick Roundup

Victus pro Scientia Opus -- Food for the Knowledge

Given how busy my July turned out to be, I'll break convention with my 2006 and 2007 posts and summarize the relevant bits at a somewhat higher level than before. Microsoft commitment to "Software + Services" strategy affirmed and re-iterated, then affirmed and re-re-iterated. Good Enterprise 2.0/Social

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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO Business Intelligence

The pace of business is accelerating. Enterprises today require the robust networks and infrastructure required to effectively manage and protect an ever-increasing volume of data. We also took the opportunity to learn what he sees as the next big transformative trends in cloud computing. “We

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Victus pro Scientia Opus -- Food for the Knowledge Worker: SPC 2008 -- BillG Keynote

Victus pro Scientia Opus -- Food for the Knowledge

Enterprise 2.0 A demo was shown of the first public demo, a site created for Coca-Cola Enterprises, using the SharePoint On-Line application that was released as beta that morning (Monday, March 3). Microsoft also announced tools for co-existence between its on-line applications and on-premise instances of the same.