CIO Business Intelligence
JUNE 21, 2022
In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.
CIO Business Intelligence
FEBRUARY 13, 2023
Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group. This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%).
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CIO Business Intelligence
AUGUST 8, 2022
When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge.
CIO Business Intelligence
MARCH 15, 2022
Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Avaya OneCloud CPaaS, which has the flexibility to build services which enhance customer and business outcomes. Streamlined efficiency .
CIO Business Intelligence
AUGUST 1, 2023
IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.
CIO Business Intelligence
SEPTEMBER 20, 2022
Kalmar expanded her leadership team to include someone specifically accountable for enterprise change. Who has cycles in our run-the-business organization to even consume and accept this new stuff when it comes out?” “Adjust your traditional program approach and be open to large-scale pilot implementations,” she says.
Victus pro Scientia Opus -- Food for the Knowledge
AUGUST 3, 2008
Given how busy my July turned out to be, I'll break convention with my 2006 and 2007 posts and summarize the relevant bits at a somewhat higher level than before. Messaging was good: Enterprise-class solutions, sold on a subscription basis, hosted by Microsoft, and sold by partners. Good Enterprise 2.0/Social
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