article thumbnail

Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. Proactive identification of technical issues has led to improved service quality and reliability, and to considerable cost savings for UC providers around the world.

article thumbnail

DTMF issues have nowhere to hide with toll free and local number testing

Spearline Testing

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting through to the correct departments. At Spearline, we generate in-country calls that connect to your IVR menu and enter a conference call or connect to a contact center.