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3 lessons that CIOs learned in 2018

mrc's Cup of Joe Blog

Of course not. They still spend the vast majority of their time and budget on maintenance and support. Now, am I saying that IT shouldn’t support the business? Of course not! But, they spend time on tasks that they could offload to end users. When it comes to security, proactive beats reactive.

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Why Organizations Fail to Secure Third-Party Remote Access

SecureWorld News

So they might be designed to provide end-user support. Or if they can't figure out a solution that they have that works for their employees, they sort of throw up their hands and they say, "vendor, whatever you use to typically support your customers or gain access, just use that.