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Welcome To A New Era Of Employee Enablement

Forrester IT

As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago.

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Pros and Cons of Chatbots in the IT Helpdesk

Information Week

As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.


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3 lessons that CIOs learned in 2018

mrc's Cup of Joe Blog

“IT Leaders should have learned that they can’t succeed at being the support center for every end user application,” says Paula Fredericksen, Founder of Veras Partners.

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It was about SOA all along! Chapter 6

Leveraging Organizational Knowledge

The functions must mirror the key business processes that SOA has formalized. The authors then suggest a new structure for Vorpal's IT department.

SOA 40
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Why Organizations Fail to Secure Third-Party Remote Access

SecureWorld News

So they might be designed to provide end-user support. If you look out at the landscape of remote access solutions, they're usually pretty good or purpose-built for one specific use case. And so they're built around desktop sharing and they're built around collaboration.