Information Week

OCTOBER 2, 2018

As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests

End-User Support 66

End-User Support 66

mrc's Cup of Joe Blog

JANUARY 16, 2019

As organizations start to use data, capturing more and more user demographics, credit-card numbers and identifying information, companies cannot afford to have this valuable information compromised, exposed or stolen. Now, am I saying that IT shouldn’t support the business?

End-User Support 52

End-User Support Policies Study Applications 52

Chuck's Blog - EMC

JUNE 26, 2013

There''s a particular gem halfway down: end user support.    27% of the IT respondents state that they''re expected to provide end-user support for outside solutions, even if they had nothing to do with the decision.

Survey 256

Survey End-User Support Construction Agile 256

Leveraging Organizational Knowledge

JANUARY 9, 2008

The End of Business as Usual”]. With the help of a meeting with all the managers of the fictitious company Vorpal's IT department, it explains that a SOA does not only support the informal edges of the organisation but also the formal transactional hub. [Continuation of my commented reading of Andy Mulholland's book: "Mashup Corporations. Chapter 6 is about "Internal IT” or the effect the SOA transformation can/should have on the internal IT department/functions.

SOA 40

SOA End-User Support Engineering Meeting 40