Information Week

OCTOBER 2, 2018

As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.

End-User Support 393

End-User Support 393

Forrester IT

FEBRUARY 3, 2020

As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago.

End-User Support 293

End-User Support Research 293

CIO Business Intelligence

MAY 2, 2023

The Digital Assistant is the end-users ‘support center’ for ad hoc tasks, help, FAQ, or any other off-context inquiry.

SAP 290

SAP Engineering IBM Artificial Intelligence 290

CIO Business Intelligence

AUGUST 29, 2023

Today, self-service IT solutions, both purchased and homegrown, target a wide range of activities, from traditional end-user support, to spinning up company-sanctioned cloud instances for new projects and experiments, to data access and analysis on tap.

Trends 264

Trends Artificial Intelligence Resources Enterprise 264

Leveraging Organizational Knowledge

JANUARY 9, 2008

The functions must mirror the key business processes that SOA has formalized. The authors then suggest a new structure for Vorpal's IT department.

SOA 40

SOA End-User Support CTO Meeting 40

CIO Business Intelligence

MARCH 22, 2022

At SVKM he will be responsible for managing pan-India IT infrastructure including the network, applications, servers, end-user support team and web portal support.

Fractional CTO 246

Fractional CTO CTO CTO Hire Banking 246

SecureWorld News

JUNE 11, 2020

So they might be designed to provide end-user support. If you look out at the landscape of remote access solutions, they're usually pretty good or purpose-built for one specific use case. And so they're built around desktop sharing and they're built around collaboration.

Security 60

Security Vendor Management Research Strategy 60