Forrester IT

FEBRUARY 3, 2020

As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago.

End-User Support 266

End-User Support Research 266

Information Week

OCTOBER 2, 2018

As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.

End-User Support 128

End-User Support 128

CIO Business Intelligence

MAY 2, 2023

The Digital Assistant is the end-users ‘support center’ for ad hoc tasks, help, FAQ, or any other off-context inquiry.

SAP 113

SAP Engineering IBM Artificial Intelligence 113

Leveraging Organizational Knowledge

JANUARY 9, 2008

The functions must mirror the key business processes that SOA has formalized. The authors then suggest a new structure for Vorpal's IT department.

SOA 40

SOA End-User Support CTO Meeting 40

mrc's Cup of Joe Blog

JANUARY 16, 2019

“IT Leaders should have learned that they can’t succeed at being the support center for every end user application,” says Paula Fredericksen, Founder of Veras Partners.

Applications 40

Applications Security Policies End-User Support 40

CIO Business Intelligence

MARCH 22, 2022

At SVKM he will be responsible for managing pan-India IT infrastructure including the network, applications, servers, end-user support team and web portal support.

Fractional CTO 98

Fractional CTO CTO CTO Hire Banking 98

SecureWorld News

JUNE 11, 2020

So they might be designed to provide end-user support. If you look out at the landscape of remote access solutions, they're usually pretty good or purpose-built for one specific use case. And so they're built around desktop sharing and they're built around collaboration.

Security 53

Security Research Vendor Management Strategy 53