Forrester IT

FEBRUARY 3, 2020

As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago.

End-User Support 290

End-User Support Research 290

Information Week

OCTOBER 2, 2018

As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests.

End-User Support 143

End-User Support 143

mrc's Cup of Joe Blog

JANUARY 16, 2019

“IT Leaders should have learned that they can’t succeed at being the support center for every end user application,” says Paula Fredericksen, Founder of Veras Partners.

Security 40

Security Applications End-User Support Policies 40

Leveraging Organizational Knowledge

JANUARY 9, 2008

The functions must mirror the key business processes that SOA has formalized. The authors then suggest a new structure for Vorpal's IT department.

SOA 40

SOA End-User Support CTO Engineering 40

SecureWorld News

JUNE 11, 2020

So they might be designed to provide end-user support. If you look out at the landscape of remote access solutions, they're usually pretty good or purpose-built for one specific use case. And so they're built around desktop sharing and they're built around collaboration.

Security 53

Security Vendor Management Research System 53