Pros and Cons of Chatbots in the IT Helpdesk
Information Week
OCTOBER 2, 2018
As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests
Information Week
OCTOBER 2, 2018
As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests
Forrester's Customer Insights
FEBRUARY 3, 2020
As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago. age of the customer employee experience Information Technology infrastructure & operations user experience (UX Happy New Year!
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Chuck's Blog - EMC
JUNE 26, 2013
Business execs say there''s much more room for improvement than IT leaders think: improving time to market, communicating a clear vision, gaining the trust of business stakeholders, informing the business of new services, articulating business value, enabling innovation and collaboration, and supporting mobility. There''s a particular gem halfway down: end user support. It was a pain in the rear end.
SecureWorld News
JUNE 11, 2020
But the challenge sort of remains the same, which is to find a solution that is secure and also fits the needs of all of your users. So they might be designed to provide end-user support. So the challenge is finding what is that single solution, or at least a manageable handful of solutions, that are going to be secure but also handle the needs of users. When it comes to third parties, it's really how do you manage all of the identities and all of these users?
Leveraging Organizational Knowledge
JANUARY 9, 2008
The End of Business as Usualâ€]. With the help of a meeting with all the managers of the fictitious company Vorpal's IT department, it explains that a SOA does not only support the informal edges of the organisation but also the formal transactional hub. [Continuation of my commented reading of Andy Mulholland's book: "Mashup Corporations. Chapter 6 is about "Internal IT†or the effect the SOA transformation can/should have on the internal IT department/functions.
mrc's Cup of Joe Blog
JANUARY 16, 2019
As organizations start to use data, capturing more and more user demographics, credit-card numbers and identifying information, companies cannot afford to have this valuable information compromised, exposed or stolen. They still spend the vast majority of their time and budget on maintenance and support. Now, am I saying that IT shouldn’t support the business? But, they spend time on tasks that they could offload to end users. The reason: It doesn’t end.
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