Pros and Cons of Chatbots in the IT Helpdesk

Information Week

As AI technology evolves it's worth a closer look at what chatbots can do to provide better end user support on help desk requests

Welcome To A New Era Of Employee Enablement

Forrester IT

As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago.

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Running IT Like A Business: Where Are We?

Chuck's Blog - EMC

There''s a particular gem halfway down: end user support.    27% of the IT respondents state that they''re expected to provide end-user support for outside solutions, even if they had nothing to do with the decision.

Survey 179

3 lessons that CIOs learned in 2018

mrc's Cup of Joe Blog

As organizations start to use data, capturing more and more user demographics, credit-card numbers and identifying information, companies cannot afford to have this valuable information compromised, exposed or stolen. Now, am I saying that IT shouldn’t support the business?

It was about SOA all along! Chapter 6

Leveraging Organizational Knowledge

The End of Business as Usual”]. With the help of a meeting with all the managers of the fictitious company Vorpal's IT department, it explains that a SOA does not only support the informal edges of the organisation but also the formal transactional hub. [Continuation of my commented reading of Andy Mulholland's book: "Mashup Corporations. Chapter 6 is about "Internal IT” or the effect the SOA transformation can/should have on the internal IT department/functions.

SOA 40