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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

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IT services company Atos plans IBM-style split

CIO Business Intelligence

French multinational IT services company Atos is planning to split in two, much as IBM spun out its legacy-focused managed infrastructure services business to form Kyndryl in November 2021. IBM was still broadly profitable when it split, having made a net profit of $5.7 It’s a Hail Mary move for Atos. Legacy losses.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” The IVR was also not standardized across the company.

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