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Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. Importance of Unified Communications: Ofcom, the UK's communication regulator reported a 17% decline in the volume of calls made in recent years.

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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

billion; its net loss increased slightly to €600 million, from €503 million a year earlier. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route. It also had the healthier operating margin, 5.3% compared to Tech Foundations’ 2.5%.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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IT services company Atos plans IBM-style split

CIO Business Intelligence

The largest of the three lines, “tech foundations,” bundles together what Atos calls its “mature” businesses: data centers and hosting; the digital workplace; unified communication and collaboration; and business process outsourcing. IBM was still broadly profitable when it split, having made a net profit of $5.7 Legacy losses.

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