Is your contact center prepared for Black Friday?
Spearline Testing
NOVEMBER 19, 2020
While the NRF's October survey found that shoppers plan to spend about 1% less than they did in 2019, it also found that about 53% of shoppers say they plan to spend more this year because they won't be traveling for the holidays. Don’t neglect audio quality. Spearline wants to proactively prepare your contact center.
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