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Customer Insight – United World Telecoms

Spearline Testing

UWT offers the largest selection of local, mobile, and toll free business phone numbers from more than 160 countries worldwide and supports companies in the financial services, healthcare, travel, hospitality, and e-commerce sectors to communicate with their customers around the world.

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The Beginner’s Guide to Call Center Testing

Spearline Testing

Our Voice Assure In-country tool dials your numbers from a Spearline in-country server, traveling the actual network paths your customers’ transit in over 80 countries worldwide. Testing your call center numbers across a broad geographical spectrum will reassure you that your customers can reach you irrespective of location.

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Understanding Latency Testing

Spearline Testing

Latency is measured in two ways: One-way latency is the time it takes for a data packet to travel in one direction only and it is generally used to diagnose network problems. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

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Loud and clear: IVR testing tools ensure the highest quality in global customer-facing call quality

Spearline Testing

IVR transcription Our IVR transcription feature automatically transcribes all audio as it travels along each possible journey on an IVR system. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and fax services.

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Is your contact center prepared for Black Friday?

Spearline Testing

While the NRF's October survey found that shoppers plan to spend about 1% less than they did in 2019, it also found that about 53% of shoppers say they plan to spend more this year because they won't be traveling for the holidays. Spearline wants to proactively prepare your contact center.

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Loud and clear: The importance of IVR testing and monitoring tools

Spearline Testing

PESQ is an industry-standard audio quality measuring scale that rates actual audio according to the following parameters: Sharpness Volume Background noise Variable latency or lag Clipping Interference IVR transcription Our IVR transcription feature automatically transcribes all audio as it travels along each possible journey on an IVR system.

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DTMF issues have nowhere to hide with toll free and local number testing

Spearline Testing

Tackling the issues The best way to ensure that your customers’ calls are transmitting correctly and completely is to travel their call journey yourself. So why don’t you give us a call today and see how easy it is to get started with Voice Assure? . So, let’s see how toll-free and local number testing can remedy the problem.