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Is voice being superseded?

Spearline Testing

* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. Organisations worldwide see the importance of customer experience to their business.

Survey 148
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Lessons from 2020, and What to Expect in 2021: An Evolutionary Time in Cyber and Privacy

SecureWorld News

Looking back, it has certainly been a wild ride in 2020. Well, actually, one did: technology, cyber, and privacy are still on the rise and influencing businesses across a wide variety of industries. Looking back on 2020. 2020 gave us lessons, in more ways than one.

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Ransomware’s Number 1 Target? Your Kid’s School

SecureWorld News

The FBI, CISA, and the Multi-State Information Sharing and Analysis Center (MS-ISAC) recently revealed that the number of ransomware incidents against K-12 districts increased dramatically at the beginning of fall 2020 classes. Without proper planning and preparation, schools may be unable to continue classes and administrative operations.

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Should You Have a Business Email Compromise Incident Response Plan?

SecureWorld News

You have a Business Continuity Plan. But do you have a Business Email Compromise (BEC) Incident Response Plan? billion in adjusted losses in 2020 and noted an increase in complaints, most likely tied to the work-from-home environment as a result of the pandemic. You even have a Ransomware Incident Response Plan.