Ciena takes aim at the ‘ticket-less’ call center
CIO Business Intelligence
MAY 17, 2022
Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. The company launched its own migration to Amazon’s cloud in March 2020. Cloud partner offers Ciena advanced services.
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