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Spur Innovation with an Open and Intelligent Digital Transformation 2.0 Platform

TM Forum

Revenue of traditional services to consumers like voice, roaming, and SMS has been in significant decline, and the explosion of data volumes hasn’t brought massive revenue growth as expected. Nevertheless, the lack of clear B2B and B2C scenarios hinders CSPs from realizing the monetization of 5G investments.

Devops 163
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce skills are among the most sought-after in the IT industry and demand is soaring.

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Unleashing creativity with the programmable telco

TM Forum

to build, launch and monetize their own offers, applications & services. But it is no longer a ‘one size fits all’ Thanks to 5G, networks can be customized for specific customers, services, or applications. B2B and B2C customers want more choice and more flexibility. 5G is more than just a network upgrade.

Network 132
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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. The key focus here for CSPs is to avoid becoming a cheap data pipe and add as much value as possible. going to all this trouble.

B2B 130
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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. How has the communications industry’s approach to digital experience changed in the last three years?

Oracle 130
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Kimberly-Clark’s business-first approach to digital transformation

CIO Business Intelligence

We use a combination of technologies to build what you can think of traditionally as ‘consumer 360,’” says Kumbhat, referring to a sales and support strategy that aggregates data from across the enterprise to provide a single, comprehensive view of the customer. Data is at the heart of everything we do,” Kumbhat says. “We

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Order management at the heart of modern service operations

TM Forum

A mature IT application, order management (OM) spent a decade away from the spotlight with communication service providers' (CSPs) internal attention focused mainly on fixing bugs. – CSPs are adopting common information models, DevOps methodologies, modular microservice architectures, open APIs and digital operations frameworks.

B2B 130