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Leverage Avaya’s Expertise in AI-driven CX Innovation

CIO Business Intelligence

ACES excels in these bespoke AI applications, harnessing comprehensive business and operational insights to unlock maximum value from AI-driven communications. Personalization – Training of Intent: The crux of customer dissatisfaction often stems from impersonal interactions and bots lacking understanding of customer intent.

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Building a platform for growth through cultural transformation

TM Forum

This classic revenue stream is under threat, which spurred the company to consider transforming its business to create new services faster, prevent revenue leakage, work toward international expansion and prepare for inevitable market liberalization. A matrix of challenges. image_alt_text. image_caption. image_align.

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Upskilling ramps up as gen AI forces enterprises to transform

CIO Business Intelligence

What does it mean to be a business partner? This is a new era of business transformation, she says, and will require a comprehensive rethinking of how jobs are structured. Thomson Reuters isn’t alone in adopting generative AI, and needing to respond to the transformative pressures and opportunities this creates.

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How CIOs align with CFOs to build RevOps

CIO Business Intelligence

All it takes is an understanding of how gen AI works, its applications, and limitations. But to find ways it can help grow a company’s bottom line, CIOs have to do more to understand a company’s business model and identify opportunities where gen AI can change the playing field.

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