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DTWS: Telia's path to zero-touch automation

TM Forum

As Telia Company ramps up its digital transformation it is using automation to improve customer experience through faster service delivery and has zero-touch automation in its sights, notably for network slicing. TM Forum’s Open Digital Architecture (ODA). and is using it to drive transformation across its operating companies.

B2C 130
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

They handle complex tasks such as customizing the platform, configuring advanced security features, and optimizing performance while ensuring the platform aligns with company requirements and goals. The certification emphasizes testing, governance, and integration with external systems within an organization’s infrastructure.

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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. What are some of the technical challenges for CSPs as they improve their digital experience architectures?

Oracle 130
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Unified commerce elevates customer experience for Hippo Stores

CIO Business Intelligence

A digital-first, born-in-the-cloud company, Hippo Stores is focusing on using technology to rapidly build and optimize value in the entire building material value chain.” We saw companies that built their technology IP quickly pivot their business models during the pandemic. Hippo Stores opened its first outlet in New Delhi in 2021.

Retail 98
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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. This excerpt from our latest report. '. going to all this trouble. trillion, according to IDC.

B2B 130