Here’s How You Pick The Right Digital Experience For Your Customer
Forrester IT
APRIL 11, 2023
The Problem: Digital Touchpoint Choice Architecture Brands are shaped by the experiences that they provide, and today’s experiences are overwhelmingly digital. how does a company decide which digital touchpoints to make available? As consumers interact with a brand in a multitude of ways (chat, voice, augmented reality, etc.),
Let's personalize your content