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Here’s How You Pick The Right Digital Experience For Your Customer

Forrester IT

The Problem: Digital Touchpoint Choice Architecture Brands are shaped by the experiences that they provide, and today’s experiences are overwhelmingly digital. how does a company decide which digital touchpoints to make available? As consumers interact with a brand in a multitude of ways (chat, voice, augmented reality, etc.),

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Jio showcases enablement of secure IoT over Blockchain platform

TM Forum

Aligned the platform’s design with TM Forum’s Open Digital Architecture (ODA) and Open APIs to foster collaborative innovation between enterprises and IoT device makers for the creation of new services. Open Digital Architecture. Jio IoT Platform manages connectivity.

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Verizon Business Group transforms customer and partner experience

TM Forum

In the last decade, Verizon has grown to become one of the largest telecommunications companies in the world. The merged Verizon Business Group (VBG) undertook North Star, a flagship program, to consolidate the Enterprise Architecture (EA) and transform Verizon into a customer-centric organization.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

They handle complex tasks such as customizing the platform, configuring advanced security features, and optimizing performance while ensuring the platform aligns with company requirements and goals. The certification emphasizes testing, governance, and integration with external systems within an organization’s infrastructure.

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DTWS: Telia's path to zero-touch automation

TM Forum

As Telia Company ramps up its digital transformation it is using automation to improve customer experience through faster service delivery and has zero-touch automation in its sights, notably for network slicing. TM Forum’s Open Digital Architecture (ODA). and is using it to drive transformation across its operating companies.

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Why being better partners will maximize CSPs’ opportunities

TM Forum

CSPs have a huge opportunity to create new complex products and solutions for the B2C market. a de-risking of the opportunity - CSPs preferred guaranteed wholesale revenues to uncertain B2C revenues. assembled with the help of partners. But this isn’t just a one-way opportunity. limited innovation capabilities (i.e.

B2C 130
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5G Chargers – using data and AI to tailor services in real time, at scale

TM Forum

The ambition of this Catalyst project is to create a modular, end-to-end architecture for dynamic catalog and 5G charging to offer personalized services dynamically, in real time. TM Forum’s Open Digital Architecture. which created a componentized architecture using the TM Forum Canvas, Component and other ODA elements.

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