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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

B2C telecoms markets have illustrated the importance of churn prediction and the use of data mining to understand customer behavior. However, the problem of identifying and predicting churn can differ between B2B and B2C customers. B2C churn modelling. Refer here for some features for customer churn prediction in B2C.

B2B 130
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CEOs’ top priorities for IT leaders today

CIO Business Intelligence

That work also ties into another CEO priority: growth as the company competes in both the B2B and B2C space. Nevins says many companies have struggled to articulate anticipated ROIs from their AI investments, even those investments that leverage AI tools built into existing enterprise software.

Survey 123
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Measuring Marketing is Science, Not Art.

Fountainhead

Step #1: Break down your stages / define your marketing processes I like to use this 8-stage loop that’s specific to enterprise software marketing and purchases - but you can adapt it to your unique product/market circumstances. This might be a one-time purchase, a subscription, site-licensing, etc. Hence the value of the loop concept.

Examples 113