CIO Business Intelligence

FEBRUARY 24, 2023

Lufthansa’s customer experience (CX) strategy has three pillars, Rückert says: physical, service, and digital. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar. Since then, we’ve been doing smaller steps.”

Airlines 136

Airlines Travel Exercises Business Transformation 136

TM Forum

OCTOBER 21, 2021

They’re investing in more open business models and modern technology systems, as well as in more fruitful partnerships within and outside the industry. For CSPs to capitalize on growth opportunities, evolving their partnerships and business models will likely be crucial. digital business marketplace.

Industry 130

Industry Conference Network Artificial Intelligence 130

CIO Business Intelligence

FEBRUARY 6, 2023

An exercise in consolidation “We deal with a lot of different systems like SAP, Ariba, Concur, Workday, Salesforce,” says Thompson. It’s the same playbook each time — a clear vision of basic IT transformation first.” First get your IT right: your network, infrastructure, security, collaboration tools, and cloud strategy,” he says.

Applications 95

Applications Survey Software Software 95