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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Lufthansa’s customer experience (CX) strategy has three pillars, Rückert says: physical, service, and digital. Because Lufthansa’s business is moving people from place to place, the physical side of the customer experience is still the airline’s primary pillar. Since then, we’ve been doing smaller steps.”

Airlines 139
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Digital Master Tunning #113: Three Aspects of Business Transformation

Future of CIO

From the top down transformational leadership to bottom up culture of reflection, although you can notpredict every event happening on the journey, surely you need to proactively create a vision, make a good strategy, and execute it via an iterative continuum, and create a business - talent synergy to accelerate the flywheel of digitalization.

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The “Intangible” Quotes of “Digital Master” Mar. 2020

Future of CIO

People must have some intangible performance drivers that get them motivated every day to exercise their “creative muscle,” and let their creativity flow. 2 Knowledge Management should take a holistic approach by thinking knowledge as the business consciousness and treating knowledge as an intangible asset of the organization.

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The Value of Business Architecture

Future of CIO

It’s a great strategic planning tool for business leaders to gain a systematic understanding of market dynamics, the connections between related business units, the organizational interrelationship between people and process and ecosystem perspectives, to orchestrate a high-performance digital organization.

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What Should the Board of Director’s Skills Matrix Include?

Future of CIO

The collective skills and capabilities of BoDs make a significant impact on both the business’s survival and thriving, and setting the leadership tone for business transformation. Critical thinking and strategic thinking capability: The contemporary board plays a crucial role in overseeing business strategy.

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The Monthly ?Digital Boardroom: 100 Q&As? Book Tuning:The Corporate Board as Digital Shaper June 2018

Future of CIO

Five Senses of Digital Board The corporate board oversees strategy, monitors performance, sets policies, advises management and plays an instrumental role in leading business transformation seamlessly. The board of directors is the digital rule-maker for getting the business management digital ready.

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The Weekly Insight of the “Future of CIO” 5/31/2018

Future of CIO

million page views with 4600+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The digital-savvy board has to gain digital awareness, shape digital mindset, leverage five senses, and exercise creativity muscles in order to improve digital fluency and leadership effectiveness.