CIO Business Intelligence

JULY 14, 2023

A robust incident management system ensures timely responses and resolution of issues, minimizing the impact on business operations. Key incident management features to look out for include automatic ticket generation, categorization, prioritization, and escalation mechanisms.

Knowledge Base 98

Knowledge Base Change Management Software Software 98

Galido

MAY 16, 2017

The purpose of incident management is to restore your service as soon as possible, without affecting your business continuity. Integrated knowledge base can help your technicians to provide instant resolutions and also to keep up with the response and resolution time based on SLA (service level agreements).

How To 77

How To Change Management Business Continuity Analysis 77

CIO Business Intelligence

APRIL 22, 2022

Behind every successful IT project, you’ll find a highly skilled project manager. From hardware and software upgrades to ongoing security patches, to application development and the rollout of software itself, project managers keep your teams on task and productive.

Project Management 111

Project Management SCRUM Agile Program Management 111

Trends in the Living Networks

AUGUST 11, 2022

With a PhD in Planning and Innovation Studies, and a Master’s degree in Architecture, Urban Design and Urban Planning, Karuri-Sebina has a sound knowledge base for her work as Executive Manager of programs at the South African Cities Network. She assists business leaders to adapt job design and workspaces to new ways of working.

Study 148

Study Research Trends Education 148