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Leveraging AI/ML to Drive CX Business Outcomes Proactively

TM Forum

The Catalyst project is a joint innovation program by Huawei, leading communication service providers (CSPs), and partners which harnesses the full power of AI to more accurately discover customer needs and context. The members of this project worked together to create an Intelligent Experience Operations system. external_url.

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Are Bad Bots Unleashing Havoc in the Digital Realm?

SecureWorld News

Bots are highly versatile software programs designed to automate tasks and streamline processes. Gaming (58.7%) and telecommunications (47.7%) had the highest bad bot traffic on their websites and applications. Sending spam emails: Bots can be programmed to inundate inboxes with an overwhelming volume of spam emails.

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The Emerging Science of Digital Forensics

Cloud Musings

This new and growing field includes high-tech crime investigation and computational defense across traditional IT like hardware, servers, operating systems and networks, as well as the new digital environments of social, mobile and cloud. To learn more about tech news and analysis visit TechPageOne.

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Strategic positioning in the flow economy: 3 action steps

Trends in the Living Networks

Below is an excerpt from my book Living Networks that describes how to develop effective strategies in what I call the “flow economy&# of information of ideas, where today almost all value resides. Lonely Planet’s customers are by their nature on the move, so it seemed a natural fit to offer telecommunications services.

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Ambition Quickens the Pace: More Takeaways from TM Forum

TM Forum

In the second week of the Digital Transformation World Series, a global event for network and digital service providers and their technology partners from TM Forum, we heard speakers focusing on the acceleration of change. As the telecommunications industry. O-RAN, the open radio access network, is a good example of this.

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Sen. Ed Markey on the politics of technology

The Verge

He was there when the Telecommunications Act of 1996 significantly amended the original Communications Act of 1934, which intended to open up competition in the telecommunications industry even further. You’ve been very supportive of the E-Rate program. He has been a proponent of net neutrality, first proposing a bill in 2005.

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