article thumbnail

stc reinvents customer experience on its fixed network

TM Forum

stc embarked on a major data-driven customer experience management overhaul for its fixed network. While undertaking a customer experience management program is typical for mobile networks, it is less common for fixed networks, although demand is growing. Alnumair, General Manager, Corporate Analytics Enablement.

Network 130
article thumbnail

FCC looks to big tech to help fund network infrastructure

TM Forum

shouldering a share of telecom network costs. The USF is a $9 billion a year program that supports telecoms companies in connecting regions in the US that are expensive to serve, as well as low-income customers, health providers in rural areas and eligible schools and libraries. puts the figure in Europe at 55%.

Network 147
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Dialog Axiata boosts customer experience with data-driven network upgrade

TM Forum

As the pandemic brought significant changes to customer behavior and restrictions on traveling, Dialog Axiata used predictive analytics and a data-driven approach to prioritize network upgrades. For telcos, this meant major shifts and spikes in network activity that differed from pre-Covid projections.

Network 130
article thumbnail

The necessity of monitoring your global contact center networks

Spearline Testing

It is vital for a contact center to monitor their network and to be notified if issues arise so that they can be resolved promptly. Network Monitoring. How we monitor our voice network. These SIP trunks are continuously tracked to check for network faults, such as loss of packets, excessive latency, and jitter.

Network 147
article thumbnail

10 highest-paying IT skills for 2024

CIO Business Intelligence

Deep learning is a subset of machine learning and revolves around creating artificial neural networks that can intelligently pull together and learn information from several data sources. PyTorch is a critical framework for building neural networks and is based on the Python programming language and the Torch open-source library.

article thumbnail

The 3 worst countries in the world for voice connectivity and audio quality

Spearline Testing

Vietnam might consider some of its challenges to be associated with the disruption-prone undersea cable known as the Asia Pacific Gateway (AGP) which has undergone a significant program of repair in the first quarter of 2021. TRA, the Telecommunications Regulatory Authority, announced at end-May that mobile subscriptions rose to 184.4

article thumbnail

HP Launches OpenNFV to Speed Deployment of New Services

Data Center Knowledge

At the Mobile World Congress event underway this week in Barcelona, HP (HPQ) introduced OpenNFV, a telecom-focused Network Functions Virtualization (NFV) program to help launch new services faster, easier and with less expense through the virtualization of telecommunications core networks and.

HP 191