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Understanding The Challenges Telco's Have Faced During COVID-19

Spearline Testing

Dan kicked things off by stating that all the difficulties seen by the telecommunications industry during the COVID-19 period have been unprecedented. Today, more and more individuals leverage remote working tools such as Microsoft Teams, Google Meet, Zoom, WebEx, GlobalMeet, and cloud-based PBXs, to enable business continuity.

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DTMF issues have nowhere to hide with toll free and local number testing

Spearline Testing

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting through to the correct departments. Dual-tone multi-frequency tones, or DTMF, is a nearly 60-year telecommunications mainstay recognized worldwide. What is DTMF?