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Is voice being superseded?

Spearline Testing

* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. Yet the inbound voice is far from obsolete.

Survey 148
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Lessons from 2020, and What to Expect in 2021: An Evolutionary Time in Cyber and Privacy

SecureWorld News

Looking back, it has certainly been a wild ride in 2020. Well, actually, one did: technology, cyber, and privacy are still on the rise and influencing businesses across a wide variety of industries. Looking back on 2020. 2020 gave us lessons, in more ways than one.

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Should You Have a Business Email Compromise Incident Response Plan?

SecureWorld News

You have a Business Continuity Plan. But do you have a Business Email Compromise (BEC) Incident Response Plan? billion in adjusted losses in 2020 and noted an increase in complaints, most likely tied to the work-from-home environment as a result of the pandemic. You even have a Ransomware Incident Response Plan.