9 CRM trends for 2024
CIO Business Intelligence
JANUARY 12, 2024
First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications. From market shifts to IT strategies, here are the hot CRM trends for 2024. Another important application of ML/AI is data analytics. I get a little bit of a crystal ball.”
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