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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). Premises-based telephony will see the most significant slowdown in investment as businesses decide to defer their upgrades and replacements.”

Budget 145
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From Cloud to Customer

CIO Business Intelligence

This is expected to rise to an almost ubiquitous level of 96% by 2026. Optimising Marketing Performance within Constrained Budget Guidelines A unified cloud platform enables marketing leaders to empower their staff and partners to deliver more and better marketing. Marketing performance is always the subject of management scrutiny.

Cloud 97
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Why data leaders struggle to produce strategic results

CIO Business Intelligence

The mean reported budget among respondents was $5.41 Moreover, only 37% of CDOs and 25% of CAOs report having budgets separate from IT overall. Respondents to the survey reported their organizations are increasing investment in data management (65%), data governance (63%), and advanced analytics (60%).

Data 141
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A comprehensive guide to AI in public sector contact centers

CIO Business Intelligence

In 2018, IBM published a report about the impact of Artificial Intelligence (AI) in the public sector titled, “The Future Has Begun.” It’s worth noting that Gartner also estimates the implementation of Conversational AI will reduce agent labor costs by $80B by 2026. Today, the report would be titled, “The Future is Here.”