Ciena takes aim at the ‘ticket-less’ call center
CIO Business Intelligence
MAY 17, 2022
Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. Our goal is to be ticket-less, and we really didn’t have the tooling to get us there,” says Williams. “If
Let's personalize your content