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Ciena takes aim at the ‘ticket-less’ call center

CIO Business Intelligence

Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. Our goal is to be ticket-less, and we really didn’t have the tooling to get us there,” says Williams. “If

Cloud 98
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Should Data Centers Think?

Cloud Musings

Industry leaders like Dr. Brian Womack, Director of Distributed Analytics Solutions in Intel’s Data Center Solutions Group, and Das Kamhout, Senior Principal Engineer at Intel are learning how to use data, artificial intelligence frameworks and machine learning to create data centers that think for themselves.

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Monthly Update: November 2019

Linux Academy

Google Cloud Apigee Certified API Engineer. Google Cloud Certified Professional Cloud Security Engineer. Build a Custom Network in Google Cloud Shell. AWS Security Essentials – Network Segmentation Lab. Configuring Key-Based Authentication. Configure Directory and File Access and Add Basic Authentication.

Linux 16
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Averting turbulence in the air

CIO Business Intelligence

Since Erin has a limited budget, one of the first things she might do is go to the internet and browse through meta-search engines looking for a deal. These IT systems are also shared among many other airlines, and it could be challenging to properly maintain the level of security of this shared infrastructure.

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Life-Like Identity: Why the Internet Needs an Identity Metasystem

Phil Windley

Because DIDs are cryptographic artifacts tied to public-private key pairs, this exchange provides the agents with the means to perform mutual authentication and create an encrypted channel. We can easily imagine AirBnB (or the next sharing platform) engineering their system to use the identity metasystem instead 4.

Internet 102
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New York: Cyberattack Is Twitter's Fault, Let's Increase Regulation

SecureWorld News

A group of teenagers used social engineering to breach Twitter's network and take over the accounts of a whole bunch of A-listers. As a teenager, he discovered that social engineering was a trick that worked. "I With the person sufficiently scared, I'd say, 'We can patch your system without interfering with your operations.'

Media 97