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Ciena takes aim at the ‘ticket-less’ call center

CIO Business Intelligence

Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. Our goal is to be ticket-less, and we really didn’t have the tooling to get us there,” says Williams. “If

Cloud 98
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Can the Digital Future Be Our Home?

Phil Windley

And yet those systems are not ours, but rather belong to the companies that provide them. I call these systems "administrative" because they are built to administer our experience in a particular domain for the administrator's specific purposes. Not altogether unpleasant, but a far cry from authentic.

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Should Data Centers Think?

Cloud Musings

According to industry research firm IDC, organizations will spend an additional $142.8 In support of trust, TAP Security follows layered security and deep defense principles to provide transparent encryption and decryption, as well as fine-grained access authorization, based on a variety of authentication mechanisms and assurance levels.

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Insider Threat: A perspective on how to address the increasing risk

CTOvision

However, in June of 2013, a systems administrator at the National Security Agency (NSA) reminded us of the threat that already exists within an organization, behind the protection of its sophisticated, complex perimeter security. The Insider Threat. Cognitio will help ensure this is done.

How To 150
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FBI: Credential Stuffing Leads to Millions in Fraudulent Transfers

SecureWorld News

According to a 2020 case study on one of the firms, security researchers identified more than 1,500 email addresses and 6,000 passwords exposed in more than 80 data breaches. Some of the credentials belonged to company leadership, system administrators, and other employees with privileged access.".

Banking 58
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10 Unbelievable Ways the CIA Is Failing at Cybersecurity

SecureWorld News

The CIA's Center for Cyber Intelligence (CCI) operates a development network where it creates and validates secret cyber weapons the United States uses against its adversaries. And this network appears to be a key source of WikiLeaks documents, for the following 10 reasons: 1. Day-to-day security practices had become woefully lax.".