How AI can boost customer satisfaction, retention, and loyalty in the contact center
CIO Business Intelligence
JANUARY 3, 2024
24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. This reduces wait times and frees up human agents for more complex tasks.
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