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It was about SOA all along! Chapters 2 & 3

Leveraging Organizational Knowledge

When I state that my writings on this blog were about SOA all along, I mean that SOA is probably the best value-adding, customer-facing, tangible web-based implementation (that I know) of a knowledge leveraging strategy. Also, SOA is primarily concerned with online services on the Web but of course, not all transactions are online!

SOA 40
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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge (cont.2)

Leveraging Organizational Knowledge

Modesty resulting from lack of encouragement : the "who am I to teach others, of course they know" syndrome. TCS KM maturity model Enterprise 2.0 Perfectionism resulting from fear of being wrong : the "I wont share until Im certain its perfect" syndrome. not a game anymore Strategy ROI or no ROI for KM?

SOA 40
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Leveraging Organizational Knowledge: ROI or no ROI for KM?

Leveraging Organizational Knowledge

At the time I asked my question, I was of course targeting the second group. Of course ROI can include non-financial returns and impacts but people do not have that understanding so I generallly avoid using the term. TCS KM maturity model Enterprise 2.0 Step up to the plate and learn to the story of value in intangible terms.

SOA 40
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Leveraging Organizational Knowledge: Organizational cultures not conducive to effective leveraging of knowledge.

Leveraging Organizational Knowledge

I think that the Enterprise 2.0/Knowledge Knowledge Management "movements" should be focused on giving enterprises the tools to change the corporate culture and stop being so technology oriented. The timidity issue: the "who am I to teach others, of course they know" syndrome Jean @ ILOG At 4:35 PM , Peter-Anthony Glick said.

SOA 49
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Leveraging Organizational Knowledge: Traditional strategies to improve efficiency are failing in the Knowledge Economy.

Leveraging Organizational Knowledge

Of course, there are ways to alleviate this problem such as including a knowledge-related objective for each manager. TCS KM maturity model Enterprise 2.0 In other words, MBO can have adverse effects on collaboration. not a game anymore Strategy ROI or no ROI for KM?

SOA 40
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Leveraging Organizational Knowledge: Knowledge-driven, not simply customer-driven.

Leveraging Organizational Knowledge

of course its website; its successes and - yes why not – its failures; and lastly but certainly not least, its people). My last input is the realisation that SOA is perfect to facilitate this collaboration btw the front-line and the customers (see my last posts). TCS KM maturity model Enterprise 2.0

SOA 40
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Leveraging Organizational Knowledge: I am Time Magazines “Person of the Year” (*) !

Leveraging Organizational Knowledge

Of course, internally you need a higher degree of control than on the Web for security and confidentiality, with user access rights to sensitive information. TCS KM maturity model Enterprise 2.0 Internally, Organizations will need to quickly realise that many of their collaborators are also “Person of the Year”.

SOA 40