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Leveraging Organizational Knowledge: ROI or no ROI for KM?

Leveraging Organizational Knowledge

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 October 2006 ROI or no ROI for KM? I recently submitted a question to a KM mailing group about ROI.

SOA 40
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Leveraging Organizational Knowledge: Sarkozy’s goal-driven government structure

Leveraging Organizational Knowledge

For example, the goal of transforming France into a “Green” country requires departments such as “Environment” and “Energy” to be joined together (the “Energy” would have usually been managed by the Economy and Finance” dept). I wonder if someone will think of calling on the services of Knowledge Management consultants.

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Leveraging Organizational Knowledge: The virtuous cycle of the Gift Economy

Leveraging Organizational Knowledge

First, a social network diagram: [link] Then a list of examples of SNAs (social networking applications) sorted by function: [link] I will use more of these tools myself and will promote their use around me and see what happens. It also means engaging in more value-adding social networks. Currently interim IT Director for Matches Fashion.

SOA 40
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Leveraging Organizational Knowledge: Traditional strategies to improve efficiency are failing in the Knowledge Economy.

Leveraging Organizational Knowledge

Another example of a management tool usually not adapted to the Knowledge Economy is MBO or Management By Objectives. When managers’ performance is evaluated solely on annual objectives, they will naturally tend to focus their attention and efforts on these objectives and not be concerned with anyone else’s.

SOA 40
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Leveraging Organizational Knowledge: Seven lessons learned with Knowledge Management initiatives

Leveraging Organizational Knowledge

In many organizations, this is the executive management, but in flat hierarchies, the leaders may be other people. For example, adoption of Agile software methods requires cultural change, and can only be performed in small teams. Their sub-culture is initially shielded in some way from the existing culture so that it can flourish.

SOA 40
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Leveraging Organizational Knowledge: Asking the right questions to assess an Organization’s culture.

Leveraging Organizational Knowledge

When the stories often speaks of ‘them’ versus or against ‘us’ for example, highlighting the differences between groups/departments/teams within the organization; this would tend to indicate a culture of information silos with poor communication/collaboration between them. Currently interim IT Director for Matches Fashion.

SOA 40
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Leveraging Organizational Knowledge: Business Intelligence needs to get more strategic.

Leveraging Organizational Knowledge

For example, several US clothing firms now analyse demographic and sales data in such depth that they can tweak supply chains so that the right clothes always go to the right stores. audit and review your current projects, processes, systems and resources to identify and execute effectiveness and efficiency gains.