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Is your contact center prepared for Black Friday?

Spearline Testing

With Black Friday's built-up enthusiasm about to be launched across retail stores and websites, contact centers are another industry that will quickly be affected and should be prepared for the spike in traffic. According to the National Retail Federation (NRF), 84.2 Don’t neglect audio quality. In the same year, 93.2

Retail 147
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Which workloads are best suited for cloud vs. on-premises or edge?

CIO Business Intelligence

A Flexera report found the shift to hybrid infrastructure supported by overwhelming numbers of survey respondents, with 89% of them opting for a multicloud strategy and 80% taking a hybrid approach that combines use of public as well as private clouds. A hybrid approach is clearly established as the optimal operating model of choice.

Cloud 102
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Which Workloads Belong On-Premises as Part of Hybrid IT

CIO Business Intelligence

A Flexera report found the shift to hybrid infrastructure supported by overwhelming numbers of survey respondents, with 89% of them opting for a multicloud strategy and 80% taking a hybrid approach that combines use of public as well as private clouds. A hybrid approach is clearly established as the optimal operating model of choice.

Cloud 98
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12 most popular AI use cases in the enterprise today

CIO Business Intelligence

To gain a better understanding of how companies are putting AI to practical use, consultancy Deloitte surveyed 2,620 global business leaders, across 13 countries, as part of its Fueling the AI Transformation report. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

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20 issues shaping generative AI strategies today

CIO Business Intelligence

Those results align with Foundry’s more recent July 2023 CIO Tech Talk survey that found 60% of IT leaders are actively using gen AI in their enterprise, with 28% more in the exploratory phase. Companies need a way to collect, vet, and prioritize ideas on how to use the technology for the benefit of the enterprise.