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Minimizing Agent Attrition with Spearline

Spearline Testing

In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. It all starts with providing excellent audio quality to your agents and customers for the best possible experience. 1 challenge for contact centres. It's time to start testing your numbers TODAY. Sign up now to book a demo of the Spearline Platform.

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OceanGate sub makes first dive to Titanic wreck site and captures photos of debris

GeekWire

Rush and his teammates plan to survey the wreck site annually to track how it’s changing over time, and survey the surrounding sea life as well. Scott Griffith, OceanGate’s director of logistics and quality assurance, was the co-pilot. Rush served as the pilot for last week’s milestone dive.

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Don’t make these common outbound dialing mistakes

Spearline Testing

Telemarketing/sales calls, customer service callbacks, marketing research or surveys are just a few of the types of outbound calls. As an example, when Gallup implemented local-presence dialing for their telephone surveys, they saw a 13% to 24% improvement in call center productivity. New to Spearline?

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The early returns on gen AI for software development

CIO Business Intelligence

The key to success in the software development lifecycle is the quality assurance (QA) and verification process, Ramakrishnan says. To collect internal feedback on ZoomInfo’s use of GitHub Copilot, the company conducted a survey of about 80 of its developers. The research showed that Copilot has several strengths.

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How Can We Stop Under Utilizing a Key User Experience Champion?

Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker

With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Review customer feedback surveys. Sign up now and learn how to: Reexamine what processes your QA & Dev teams already have. Revitalize QA as champions.

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Is your contact center prepared for Black Friday?

Spearline Testing

While the NRF's October survey found that shoppers plan to spend about 1% less than they did in 2019, it also found that about 53% of shoppers say they plan to spend more this year because they won't be traveling for the holidays. In the same year, 93.2 million people shopped online on Black Friday, compared to the 65.2

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Ethical Publishing: Balancing Profit and Responsibility

Kitaboo

Ethical publications in the K12 sector always ensure to share content that includes links, data points, or references to original reports or surveys for authenticity. This is an essential aspect of maintaining credibility and trust among educators, students, and parents.

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