Remove topics b2b2x
article thumbnail

Customer?behavioral?intent: Refining the engagement?process

TM Forum

Topics of discussion include: Examining customer channels?and?touchpoints Who owns the customer in the B2B2X context and what does this mean for the engagement process? CEO, Airtel Digital. gave a keynote presentation on understanding customer?behavior?and and intent?and and where the customer journey has?changed?.

Data 130
article thumbnail

Discovering value in B2B and B2B2X ecosystems

TM Forum

that being able to deliver these services through B2B2X business models will be key to CSPs' future profitability. Four main areas will make or break success for CSPs in B2B2X: a focus on business outcomes; embracing dynamic ecosystems; agility; and trust. The B2B/B2B2X opportunity in the era of 5G is enormous. Analysts predict.

B2B 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

DTW Recap: An ecosystem in action

TM Forum

In our recap, we look at some of the topics that dominated the 2021 Digital Transformation World. According to CSG’s James Kirby and Verizon’s Tony Judd, B2B and B2B2X present telcos with a lucrative opportunity. Co-Creation and Collaboration.

Industry 130
article thumbnail

Unleashing creativity with the programmable telco

TM Forum

One B2B2X offering could have multiple collaborators including resellers, content & service providers, edge partners and other co-creators. on Finding the Right Path to B2B2X Success and begin a new era of creative collaboration and co-operation. Download our eBook. Author - Sri-Jagadish Baddukonda.

Network 132
article thumbnail

Collaboration among TM Forum members accelerates change in 2021

TM Forum

on key topics to give members the data and insights they need to inform business and technology decisions. Telenor and Nokia use Open APIs to set up network slices for B2B2X. Steffen Roehn, Chairman of TM Forum. Sharing knowledge. Our research and media team undertook in-depth industry research to create. 32 new research reports.

article thumbnail

Why an omnichannel strategy is critical as CSPs move beyond connectivity?

TM Forum

CSPs must respond to their customers’ expectations for consistent purchasing experiences to maintain their B2B and B2B2X base. New customer and partner types becoming central to the B2B2X ecosystem. Ready to sell B2B2X services on any channel? CSG Encompass. SriJagadish_Baddukonda_CSGI_150x15069-1. external_url.

Strategy 130
article thumbnail

Analyst top picks for Digital Transformation World Series

TM Forum

You’ve asked me a difficult question, given the range of topics and with more than 60 CxOs attending from around the globe. as this is a macro topic that runs through much of my research work. Dean Ramsay. : I’m really looking forward to Nikos Katinakis from Telstra’s presentation on.

B2B 130