CIO Business Intelligence

NOVEMBER 4, 2022

In 2022, 80% of contact centers planned to expand their workforces, with half of those expecting to create entirely new roles. Conversational AI: According to NICE’s “ 2022 Digital-First Customer Experience Report ,” 81% of consumers want more self-service options from businesses. Contact centers don’t look like they did 10 years ago.

Quality Assurance 93

Quality Assurance Insurance Analysis Policies 93

CIO Business Intelligence

JANUARY 10, 2023

Because of economic uncertainty, about 40% of CIOs slowed hiring as 2022 wound down, and about 30% experienced hiring freezes. Dan Zimmerman, chief product and information officer of TreviPay, says the demand for talent in 2022 was so fierce that it was driving up IT salaries faster than inflation.

Trends 125

Trends Engineering Quality Assurance Network 125

The Verge

MAY 25, 2021

Lucid Motors again delayed the release of its luxury electric sedan, the Air, in order to address quality assurance issues raised by its investors. founder Henrik Fisker has already said he is open to borrowing money to make sure his company meets a late 2022 production target. billion in exchange for majority control in 2018.

Automotive 75

Automotive Quality Assurance Financial Company 75

CIO Business Intelligence

JULY 31, 2023

The adoption curve here is by no means gradual, with most enterprise leaders quickly working to harness the technology’s potential mere months after the November 2022 launch of gen AI tool ChatGPT kicked off a wave of enthusiasm (and worry).

Strategy 95

Strategy Enterprise Enterprise Policies 95