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Verizon Business Group transforms customer and partner experience

TM Forum

The merged Verizon Business Group (VBG) undertook North Star, a flagship program, to consolidate the Enterprise Architecture (EA) and transform Verizon into a customer-centric organization. The North Star EA program modernized systems, boosted enterprise efficiencies, and ensured scalability.

Groups 130
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

The Salesforce Certified Identity and Access Management credential demonstrates a candidate’s knowledge, skills and capabilities at assessing identity architecture and designing secure, high-performance access management solutions on Customer 360.

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3 certification tips for IT leaders looking to get ahead

CIO Business Intelligence

Typically, CIOs from large technology companies have strong IT skills but poor communications skills, while it’s just the opposite for CIOs in customer facing B2C companies. It could be coding, designing, process flow, testing, or architecture. These technology leaders need to get certified in areas that they lack.

Insurance 110
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Backcountry modernizes for the cloud era

CIO Business Intelligence

Despite nearly $1 billion in online revenue in 2020, the web-based outdoor recreational retailer was running its entire business on an outdated and unsupported e-commerce platform called ADT. Backcountry’s Personalization At Scale program, which is already under way, will take time to pay off, the CTO says.

Cloud 98