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Verizon Business Group transforms customer and partner experience

TM Forum

The merged Verizon Business Group (VBG) undertook North Star, a flagship program, to consolidate the Enterprise Architecture (EA) and transform Verizon into a customer-centric organization. The North Star EA program modernized systems, boosted enterprise efficiencies, and ensured scalability.

Groups 130
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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO Business Intelligence

The Salesforce Certified Identity and Access Management credential demonstrates a candidate’s knowledge, skills and capabilities at assessing identity architecture and designing secure, high-performance access management solutions on Customer 360.

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How new business models are shaping CSPs' service operations

TM Forum

One of biggest shifts stems from communications service providers’ (CSPs’) fast-growing use of cloud native systems, developed using modular microservice architectures and DevOps methodologies. Telecoms IT has changed fundamentally over the last decade. This excerpt from our latest report. '. going to all this trouble.

B2B 130
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CaaS, marketplaces and zero-touch partnering aim for innovation and automation

TM Forum

This includes enabling greater programmability to address demands for low latency, high throughput and reliability, and security by creating new network architectures that encompass 5G, edge, cloud, IoT, AI and machine learning as part of a digital ecosystem. All of these three programs continue their work to the next phase.

B2C 100
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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

B2C telecoms markets have illustrated the importance of churn prediction and the use of data mining to understand customer behavior. However, the problem of identifying and predicting churn can differ between B2B and B2C customers. B2C churn modelling. Refer here for some features for customer churn prediction in B2C.

B2B 130
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Enhance telecom strength, collaborate with partners: Huawei accelerates 5G business success

TM Forum

To scale up 5G applications' shift from pilot programs to commercial deployments, their IT must leverage all-new digital technologies and collaborate with partners to explore innovative ICT services to meet both present and future industry demands. . They require a substantial number of expert staff to maintain and operate them.

B2B 130
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3 certification tips for IT leaders looking to get ahead

CIO Business Intelligence

Typically, CIOs from large technology companies have strong IT skills but poor communications skills, while it’s just the opposite for CIOs in customer facing B2C companies. It could be coding, designing, process flow, testing, or architecture. These technology leaders need to get certified in areas that they lack.

Insurance 108