Lessons Learned From The Recent British Airways Outage
Forrester IT
JUNE 15, 2017
Public memory is short, and the beleaguered traveler is forgiving, but a three-day no-show is extreme. Business continuity. Disaster recovery. [i] Three days of missed bookings amount to a potential additional $105 million loss , to say nothing of the reputational damage and other indirect losses. Redundancy.
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