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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. These challenges forced the company to transition to a modern cloud-based communication platform. The software evaluation process took three to five months after which the implementation started in August 2021.

Tourism 119
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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

She has particular knowledge of architecture and urban planning, including a PhD which applied Delphi technique to predict the impacts of introducing tourism to heritage areas. Evans’s involvement in the telecoms industry began with her work as a software engineer in the early 1980s. Gill Ringland. Location: Newbury, Berkshire, UK.

Study 148
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The clock is ticking on a TikTok ban

Vox

In its effort to convince regulators that its app is walled off from China and ByteDance, TikTok partnered with Texas-based company Oracle, which is hosting US user data on and running traffic through its cloud infrastructure as well as reviewing the source code for TikTok’s recommendation algorithm and content moderation tools.