article thumbnail

Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline Testing

Spearline also brings market-leading WebRTC testing solutions that enable the monitoring of voice and video delivered through Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms like NICE CXOne, Amazon Connect, Genesys Cloud RingCentral and Zoom.

article thumbnail

Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

Tourism 119
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Context-Rich Systems - Ubiquitous embedded intelligence combined with pervasive analytics will drive the development of systems that are alert to their surroundings and able to respond appropriately. Smart Machines - Deep analytics applied to an understanding of context provide the preconditions for a world of smart machines.

Big Data 174
article thumbnail

Will cognitive networks enable better conversations in the future?

Spearline Testing

In parallel, modern enterprise networks have evolved from being mainly hardware-driven to a software-driven fusion of virtual and physical networks. With keen competition in the market, customer experience management is now a vital focus for telecoms and unified communications providers. Conclusion.

Network 60
article thumbnail

How do CSPs sell more to SMEs?

TM Forum

In developed markets, B2C revenue growth has become anemic at best, as revenue from traditional services continues to decline. These include products such as unified communications; blending office applications, cloud storage, security and communications into a converged ICT offer; supporting the. BT’s.

B2C 130
article thumbnail

Transforming CIOs into IT Supply Chain Managers

Fountainhead

This is one of the basic assumptions we made when developing Citrix Cloud. For example, rather than focusing on driving cost out of managing desktop hardware, IT needs to focus more energy on driving in more value – such as making desktop access more mobile, more accessible, and more secure.

Cloud 100