VoIP hardware provider pursues certification
IT Toolbox
MARCH 14, 2017
As demands for VoIP phones increases, platforms that offer customers device-neutral adoption and integration are working to support as wide a choice of hardware as possible.
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Say goodbye to expensive on-premises hardware with UCaaS
Dataconomy
DECEMBER 7, 2022
The adoption of unified communications as a service (UCaaS) is on the rise among organizations of all sizes and industries. In the age of digitization, “as a service” models have become increasingly important for businesses looking to adapt and thrive.
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How Echo Show Can Win the UC Market
IT Toolbox
JUNE 27, 2017
The launch of the Echo Show puts Amazon’s Echo product line another step closer to winning the unified communications (UC) market from a hardware and innovation perspective. The newest Echo will sport hands-free video calling and some other hardware improvements. It’s almost looking
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform
Spearline Testing
MARCH 27, 2023
Spearline also brings market-leading WebRTC testing solutions that enable the monitoring of voice and video delivered through Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms like NICE CXOne, Amazon Connect, Genesys Cloud RingCentral and Zoom.
Do your VoIP services have a case of the 'jitters'?
Spearline Testing
MARCH 9, 2021
Since the global adoption of VoIP and video as primary communication solutions, Unified Communications (UC) has never had a more valuable asset. Hardware address information (e.g., Jitter can cause many participants to leave the phone call and attempt to re-establish a connection or move to another form of communication.
Journey Beyond transforms its contact center to deliver better customer journeys
CIO Business Intelligence
JANUARY 11, 2023
Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.
Thriving in a Cloud, Big Data, Mobility and Security World
Cloud Musings
OCTOBER 21, 2014
Web-scale IT does not happen immediately, but will evolve over time as commercial hardware platforms embrace the new models and cloud-optimized and software-defined approaches reach mainstream. Risk-Based Security and Self-Protection - In a digital business world, security cannot be a roadblock that stops all progress.
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