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Is your contact center prepared for Black Friday?

Spearline Testing

In a frenzy of activity, it could be easy to let quality slip, and research has shown that many retailers see their Net Promoter Score (NPS) dip during November and December. But during a time of increased competition for customers, maintaining quality is more important than ever.

Retail 147
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5 hot IT hiring trends — and 5 going cold

CIO Business Intelligence

In the six months it takes to hire, onboard, and get a new employee up to speed, you can train someone into the role,” she says. Internal training programs and structured career paths tell people that we believe in them and will invest in them.” The business keeps a high performer who would have left without the opportunity to advance.

Trends 131
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As funding and demand align, Nori CEO Paul Gambill is ready to grow his carbon removal startup

GeekWire

After working in quality assurance engineering and consulting, in 2014 he launched The Happy Crate, a monthly subscription box of marijuana-related activities, snacks and smoking accessories. And also remember that it’s up to you train others to expect or not expect a response from you outside working hours.

Meeting 81