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Minimizing Agent Attrition with Spearline

Spearline Testing

No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your agents and customers for the best possible experience. It's time to start testing your numbers TODAY. Sign up now to book a demo of the Spearline Platform.

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Is your contact center prepared for Black Friday?

Spearline Testing

Don’t neglect audio quality. In a frenzy of activity, it could be easy to let quality slip, and research has shown that many retailers see their Net Promoter Score (NPS) dip during November and December. But during a time of increased competition for customers, maintaining quality is more important than ever.

Retail 147
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Reduce your problem management costs with Spearline's Voice Assure RealTime.

Spearline Testing

Dead air is encountered on off-net delivery of Warsaw toll traffic. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. One in four dials to a USA toll-free results in a fast-busy tone.

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Why excellent audio quality is essential for your contact center

Spearline Testing

No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your customers for the best possible experience.

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5 hot IT hiring trends — and 5 going cold

CIO Business Intelligence

Hot: Casting a wide net Rizwan says innovative thinking around hiring new staff from outside technology fields is on the rise, especially if the prospective hires have experience turning a profit. Companies who are preparing for market insecurities are simultaneously working really hard to retain their top talent.

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5 Factors to Consider Before Choosing an eBook Distributor for your Publishing Needs

Kitaboo

Royalty calculation is one of the most complex parts of eBook distribution as there are various business models, percentages, and definitions of net/list price to take into account. This factor will help you to cut down your time on contracting new markets, quality assurance, and pricing discrepancies if any. You May Also Like.

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As funding and demand align, Nori CEO Paul Gambill is ready to grow his carbon removal startup

GeekWire

After working in quality assurance engineering and consulting, in 2014 he launched The Happy Crate, a monthly subscription box of marijuana-related activities, snacks and smoking accessories. “I love managing projects where I have resources,” he said, “and can experiment and try things.”.

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