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Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers

CIO Business Intelligence

Happy paths are those steps that a digital user takes along the default or expected use of an application, without triggering error routines. User authentication is often an “unhappy path”. Through this lens, it’s easy to see why identity and authentication-related problems are such common causes of unhappy paths.

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Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. It analyzes past root cause reports to uncover authentic causal links between past and current events.

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3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem resolution to AI digital co-workers that supercharge agent performance. Our advice: start with small-scale, attainable applications (e.g.

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Everything You Know About eAuthentication is wrong!

CTOvision

On Labor Day, September 5 th 2016, NIST published their Digital Authentication Guideline: Public Preview. The base document SP 800-63-3 is the third iteration of this special publication, and has been renamed to: Digital Authentication Guideline. The base document is followed by three separate documents.

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How to make Facebook secure for organizational use: no more excuses! - Trends in the Living Networks

Trends in the Living Networks

Worklight has just released a Facebook application called Workbook , reports Dan Farber , which authenticates users with an organization’s identity systems, and enables closed communication within the Workbook application between Facebook users. The application is expected for general release in February.

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How to Design Learning Assessment for Students

Kitaboo

Learning assessments can help you confirm the following: The effectiveness of instruction, learning materials, and lesson plans The application of the required expertise and knowledge by learners The implementation of instructional objectives as per the requirements of the training Learning assessments can be formative or summative.

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Best AI chatting tools you MUST try

Dataconomy

AI chatting tools, in particular, have gained immense popularity for their ability to engage users in conversations that feel more human and authentic. Visual Input: GPT-4 can work with both text and images, opening the door to diverse applications. It’s the place for unfiltered discussions. It’s all about keeping it real.

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