Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers
CIO Business Intelligence
MAY 11, 2022
Happy paths are those steps that a digital user takes along the default or expected use of an application, without triggering error routines. User authentication is often an “unhappy path”. Through this lens, it’s easy to see why identity and authentication-related problems are such common causes of unhappy paths.
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