Product-based IT fuels Lufthansa’s digital CX transformation
CIO Business Intelligence
FEBRUARY 24, 2023
Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. In the back end, we’ve made a lot of changes to enable better customer data connection with travel ID,” he says.
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