Leveraging Organizational Knowledge

MARCH 10, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 10 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.2) Is knowledge only in our minds?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

MARCH 8, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 March 2007 Organizational cultures not conducive to effective leveraging of knowledge (cont.) Is knowledge only in our minds?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

JUNE 19, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 19 June 2007 Knowledge is only in our minds or not? social tools have a major transformational positive impact in the workplace?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

FEBRUARY 16, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 16 February 2007 “Break the Mould” Check out this useful article in a Computing Business issue: [link].

SOA 40

SOA Strategy Tools Social 40

Leveraging Organizational Knowledge

OCTOBER 27, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 October 2006 ROI or no ROI for KM? social tools have a major transformational positive impact in the workplace?

SOA 40

SOA Fashion Groups Strategy 40

Leveraging Organizational Knowledge

JUNE 22, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 June 2006 Traditional strategies to improve efficiency are failing in the Knowledge Economy. Is knowledge only in our minds?

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 8, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2006 The virtuous cycle of the Gift Economy « Everyone thinks of changing the world, but no one thinks of changing himself.»

SOA 40

SOA Social Strategy Network 40

Leveraging Organizational Knowledge

MARCH 5, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 March 2007 Organizational cultures not conducive to effective leveraging of knowledge. technologies. will Web 2.0

SOA 49

SOA Strategy Social Retail 49

Leveraging Organizational Knowledge

MARCH 21, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 March 2007 Knowledge-sharing for a Retail Manager In a retail company, who is at the centre of value generation?

Retail 40

Retail SOA Strategy Company 40

Leveraging Organizational Knowledge

JANUARY 25, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 25 January 2007 Knowledge-driven, not simply customer-driven. At 9:58 AM , Peter-Anthony Glick said. will Web 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

MARCH 9, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 09 March 2006 Business Intelligence needs to get more strategic.

Business Intelligence 40

Business Intelligence SOA Retail Strategy 40

Leveraging Organizational Knowledge

DECEMBER 18, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 18 December 2006 I am Time Magazines “Person of the Year” (*) ! (*) As millions of other web 2.0 enthusiasts. will Web 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

NOVEMBER 30, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 November 2006 Personal Knowledge Management Yesterday, I attended a Knowledge Café in London arranged by David Gurteen ( [link] ).

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

JUNE 2, 2006

A change in the way people are thinking about BI: from a report-centric, historical view of the business, to a metrics-centric view – involving dash-boards and scorecards – of where the company is heading. I will normally operate at board level, advising company directors and board members of the optimal technology strategy.I

Business Intelligence 40

Business Intelligence SOA Trends Strategy 40

Leveraging Organizational Knowledge

MAY 18, 2006

The “correct” level of information categorization depends on the tool, on the purpose and on the intended user community: Too much categorization adds unnecessary complexity and stifles creativity; too little leads to unproductive chaos. social tools have a major transformational positive impact in the workplace? will Web 2.0

SOA 40

SOA Strategy System Agile 40

Leveraging Organizational Knowledge

MARCH 31, 2007

Help people identify and use the most appropriate communication tool. Embed intelligence in systems, processes and tools. I will normally operate at board level, advising company directors and board members of the optimal technology strategy.I social tools have a major transformational positive impact in the workplace?

SOA 40

SOA Programming Strategy Social 40

Leveraging Organizational Knowledge

MAY 27, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 May 2007 Asking the right questions to assess an Organization’s culture. Do we know who’s who? Is knowledge only in our minds?

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

MARCH 20, 2007

Lack of Awareness of internal knowledge : The “I do not expect anyone in the company to have the experience/skills I need” syndrome. I will normally operate at board level, advising company directors and board members of the optimal technology strategy.I social tools have a major transformational positive impact in the workplace?

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 12, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 12 December 2005 The Human Capital Formation Click on diagram to enlarge. Company performance in line with Strategic goals.

SOA 40

SOA Retail Strategy Social 40

Leveraging Organizational Knowledge

DECEMBER 8, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2005 Open question: What does a flatter World mean in terms of organizational Knowledge Management? will Web 2.0

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

MAY 22, 2007

I now come to the point I really wanted to make here: does this goal-based organizational approach make sense for a private company? For example, the team supporting the CRM application, a key tool for such a customer-focused objective. I wonder if someone will think of calling on the services of Knowledge Management consultants.

Government 40

Government SOA Retail Social 40

Leveraging Organizational Knowledge

DECEMBER 5, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 December 2005 Why all this fuss about KM now? It must be facilitated to find out what has been done and who has done it.

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 16, 2005

Even more worrying is the fast growing so-called “grey market” for watches, already a significant problem in North-America (these are genuine Richemont watches bought by wholesale accounts to be diverted onto a parallel network to be sold – usually on the Web - at discounted retail prices).

SOA 40

SOA Fashion Retail Network 40

Leveraging Organizational Knowledge

APRIL 9, 2007

To create value, companies must focus on how knowledge is used to build critical capabilities ”. I would add that the more pervasive a Company’s organizational culture is, the more this is true. Its aim is to associate “ specific knowledge-management strategies with specific challenges that companies face ”.

Strategy 40

Strategy SOA Retail Examples 40

Leveraging Organizational Knowledge

APRIL 30, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 April 2007 The search for the unified definition of Knowledge. I could not resist! Is knowledge only in our minds? will Web 2.0

SOA 40

SOA System Strategy Development 40

Leveraging Organizational Knowledge

APRIL 3, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 03 April 2006 Consider the above “Strategic Capability” diagram (L. Baird and J. Break the Mould” Why all this fuss about KM now?

SOA 40

SOA Strategy System Business Intelligence 40

Leveraging Organizational Knowledge

AUGUST 29, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 29 August 2006 What if we tried to foresee what will follow the currently unfolding Knowledge Economy? will Web 2.0

SOA 40

SOA Banking Strategy Resources 40