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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

For example, in addition to standard coaching and training, last year, the company developed an employee advisory council made up of frontline production staff and specialists who meet with Mary and other call center leaders quarterly. When it comes to frontline leaders, the company implements a myriad of specialized approaches.

Training 121
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Allen Institute launches new division to study brain circuits and behavior in mammals

GeekWire

High resolution image examining the connectivity of cells in the whole mouse brain. In a situation like foraging, [mammals] learn much faster than any kind of algorithm that artificial intelligence would throw at a similar problem,” Svoboda said. Allen Institute Image).

Study 119
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Spotlight on Cybersecurity Leaders: Jimmy Benoit

SecureWorld News

In the SecureWorld Spotlight Series, we learn about the speakers and Advisory Council members that make our events a success. To connect with Jimmy Benoit and other cybersecurity leaders from the New England region, attend the 20th annual SecureWorld Boston conference on March 13-14, 2024.

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List of the world’s top female futurists (Update #5)

Trends in the Living Networks

She has worked on projects about diverse issues such as water security, the future of energy, the future of youth, intelligent buildings, the development of cities over the next few decades, and planning for Egypt in 2030. She also co-presented on “ The Futures of artificial companions : Scenarios of human-artificial companions relationship”.

Study 148
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Inside the chaos at Washington’s most connected military tech startup

Vox

Founded in 2019, Rebellion wants to create AI-powered software for the military, intelligence agencies, and law enforcement. The company needed connected people to make that happen. Googlers also said the mixing of surveillance technology with artificial intelligence set a dangerous precedent.

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Apple and Google’s COVID-19 notification system won’t work in a vaccum

The Verge

Three states are working on projects so far, Russell Brandom reported today at The Verge : Alabama is developing an app in connection with a team from the University of Alabama, while the Medical University of South Carolina is heading up a similar project in collaboration with the state’s health agency. John Geddie / Reuters). Industry. ?

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New CIO appointments in India, 2022

CIO Business Intelligence

In his new role, Ramamoorthy will lead technology and digital transformation for the bank, as well as be responsible for modern technologies such as APIs, AI and machine learning, and business intelligence. Vipul Anand joins Praxis Advisory Network as domain leader for IT practice. Bhavesh Lakhani joins IndusInd Bank as CTO.