Leveraging Organizational Knowledge

DECEMBER 8, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2006 The virtuous cycle of the Gift Economy « Everyone thinks of changing the world, but no one thinks of changing himself.»

SOA 40

SOA Social Strategy Network 40

Leveraging Organizational Knowledge

DECEMBER 18, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 18 December 2006 I am Time Magazines “Person of the Year” (*) ! (*) As millions of other web 2.0 enthusiasts.

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

MARCH 5, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 March 2007 Organizational cultures not conducive to effective leveraging of knowledge. will Web 2.0

SOA 49

SOA Strategy Social Retail 49

Leveraging Organizational Knowledge

NOVEMBER 30, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 30 November 2006 Personal Knowledge Management Yesterday, I attended a Knowledge Café in London arranged by David Gurteen ( [link] ).

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

JANUARY 25, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 25 January 2007 Knowledge-driven, not simply customer-driven. At 9:58 AM , Peter-Anthony Glick said. will Web 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

OCTOBER 27, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 October 2006 ROI or no ROI for KM? I recently submitted a question to a KM mailing group about ROI. will Web 2.0

SOA 40

SOA Fashion Groups Strategy 40

Leveraging Organizational Knowledge

JUNE 2, 2006

I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently Currently interim IT Director for Matches Fashion. TCS KM maturity model Enterprise 2.0 not a game anymore Strategy ROI or no ROI for KM? will Web 2.0

Business Intelligence 40

Business Intelligence SOA Trends Strategy 40

Leveraging Organizational Knowledge

JUNE 22, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 June 2006 Traditional strategies to improve efficiency are failing in the Knowledge Economy. will Web 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

MARCH 31, 2007

And it could also drive the insertion of "being innovative" through "collaboration/knowledge-sharing" in job definitions so helping with: 11. I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently

SOA 40

SOA Programming Strategy Social 40

Leveraging Organizational Knowledge

MAY 18, 2006

I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently make sure the system is easy and comfortable to use – in fact, easier and more comfortable than ignoring the system.” will Web 2.0

SOA 40

SOA Strategy System Agile 40

Leveraging Organizational Knowledge

MARCH 20, 2007

I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently Currently interim IT Director for Matches Fashion. TCS KM maturity model Enterprise 2.0 not a game anymore Strategy ROI or no ROI for KM? will Web 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

DECEMBER 12, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 12 December 2005 The Human Capital Formation Click on diagram to enlarge. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Retail Strategy Social 40

Leveraging Organizational Knowledge

DECEMBER 8, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 08 December 2005 Open question: What does a flatter World mean in terms of organizational Knowledge Management?

SOA 40

SOA Strategy Retail Social 40

Leveraging Organizational Knowledge

FEBRUARY 22, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 22 February 2007 will Web 2.0 social tools have a major transformational positive impact in the workplace?

Social 40

Social Tools SOA Strategy 40

Leveraging Organizational Knowledge

MAY 27, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 27 May 2007 Asking the right questions to assess an Organization’s culture. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

MARCH 9, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 09 March 2006 Business Intelligence needs to get more strategic. Currently interim IT Director for Matches Fashion.

Business Intelligence 40

Business Intelligence SOA Retail Strategy 40

Leveraging Organizational Knowledge

MARCH 21, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 March 2007 Knowledge-sharing for a Retail Manager In a retail company, who is at the centre of value generation?

Retail 40

Retail SOA Strategy Company 40

Leveraging Organizational Knowledge

MAY 22, 2007

I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently Currently interim IT Director for Matches Fashion. TCS KM maturity model Enterprise 2.0 not a game anymore Strategy ROI or no ROI for KM? will Web 2.0

Government 40

Government SOA Retail Social 40

Leveraging Organizational Knowledge

DECEMBER 5, 2005

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 05 December 2005 Why all this fuss about KM now? Currently interim IT Director for Matches Fashion. will Web 2.0

SOA 40

SOA Strategy Social Retail 40

Leveraging Organizational Knowledge

APRIL 9, 2007

However, the definition above is valid in a mass-market context with low value, low margin, high quantity and relatively low product differentiation. In this Retail context, there is still a degree of “routinization” and automation, and there is a definite “productization”. Capability/skill development is also a concern.

Strategy 40

Strategy SOA Retail Examples 40

Leveraging Organizational Knowledge

APRIL 21, 2007

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 21 April 2007 Questions to Verna Allee on how to start a Value Networks analysis This week I attended a (tel.

Analysis 40

Analysis Network How To SOA 40

Leveraging Organizational Knowledge

DECEMBER 16, 2005

I bring industry standard best practice to technology projects (PRINCE2 project management methodology practitioner and ITIL service delivery management framework).Currently Currently interim IT Director for Matches Fashion. TCS KM maturity model Enterprise 2.0 not a game anymore Strategy ROI or no ROI for KM? will Web 2.0

SOA 40

SOA Fashion Retail Network 40

Leveraging Organizational Knowledge

APRIL 3, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 03 April 2006 Consider the above “Strategic Capability” diagram (L. Baird and J. TCS KM maturity model Enterprise 2.0

SOA 40

SOA Strategy System Business Intelligence 40

Leveraging Organizational Knowledge

AUGUST 29, 2006

Leveraging your organisational knowledge relates to Knowledge Management, organisational learning, human capital development, social media/networks strategy, multi-channels Customer Relationships Management (CRM) 29 August 2006 What if we tried to foresee what will follow the currently unfolding Knowledge Economy? will Web 2.0

SOA 40

SOA Banking Strategy Resources 40